Service and Repair

Throughout the years Swedish jewellers is proud to be known as specialist in repairs and service provider. We offer on site services, free estimates on all repairs. Our services includes watch repair, jewellery repair, clock repair, grandfather clocks, antiques, and more!

Swedish jewellers is proud to be known as specialist in repairs and services provider. We offer on site services, free estimates on all repairs, battery installations and years of knowledge and expertise for all your watch related needs. We are one of very few retail store who does on site repairs.
 we specialize in professional restorations of pocket watches, clocks and antique wristwatches of all makes. We carry a very wide selection of spare parts as well as a large selection of bracelets and leather straps.

Swedish jewellers Int is a full-service jewellery store that offers expert jewellery repairs, from simple ring sizing to restoring a cherished family heirloom, our expert journeyman goldsmith and diamond setter, we guarantee quality craftsmanship. This, along with our knowledgeable staff, builds our client’s trust and confidence in all the services we offer.

Sizing

Whether your ring fits too loose or a little tight, we can resize all platinum, gold and silver rings to fit perfectly.

Reshanking

After years of wear, a ring thins on the inside of your hand. We reshank a thinning ring to its original thickness.

Plating

Naturally yellow, white gold turns a warm yellow over time. We restore white gold to its original hue with rhodium plating.

Tipping

The claws that secure your gemstones flatten over time. To keep your stones safe from loss, we retip the claws.

Soldering

For cracked, broken chains, we solder the metals back together, strengthening them against future damage.

Restringing

We restring pearl and bead pieces, both knotted and unknotted, ensuring your pearls are safe from loss.

Setting

We replace lost stones, securely resetting them within your piece to prevent you from future loss.

Polishing

Whether scratched or chipped, stones can be repolished, recut and restored to their natural condition.

Restoration

Vintage jewelry may require restoration after years of wear. We can restore your heirlooms to quality condition.

Swedish jewellers is proud to be known as specialists in watch repair and service provider. We offer on site service, free estimates on all repairs, battery installations and years of knowledge and expertise for all your watch related needs. We are one of very few retail store who does on site repairs.
 we specialize in professional restorations of pocket watches,and antique wristwatches of all makes. We carry a very wide selection of spare parts as well as a large selection of bracelets and leather straps

Our certified clock technicians repair clocks of all ages – and of many makes and models . We are Specializing in the service of fine mechanical, quartz and striking clocks, Swedish repair experts bring a combination of old- world craftsmanship and state-of-the-art technology to the repair of every timepiece.
Our standard mechanical clock repair service, which we describe as a “complete overhaul,” is a labor-intensive procedure that includes:
• Complete dis-assembly and ultrasonic cleaning of all components
• Thorough inspection and assessment
• Replacement or refurbishment of worn or broken components and jeweled bearings
• Fitting and installing new mainsprings
• Polishing pivots and installing bushings
• Oiling, regulating and accuracy-testing movement and strike functions for two weeks

We have an independent gemologist, determining the current value of your jewelry for insurance and estate purposes. We meticulously appraise and photograph every piece to ensure accuracy of insurance claims and probates.

WHAT HAPPENS TO MY JEWELLERY AFTER I LEAVE IT WITH YOU FOR REPAIR?

So, you have chosen us to repair your beloved jewellery item. Firstly, Thank You! We know how important and sentimental jewellery is, and we value your trust in us.

This informative blog post is intended to answer any questions you may have about our process, and to ease any worries that you may have about leaving your item with us.

  • The first step starts with the very obvious, meeting with a staff member and discussing what work you would like to have done on your item.
  • After it has been determined what work needs to be done on your item, the staff member enters a description of your item into our computer, as well as a description of the work that needs doing. This information is added onto what we call our ‘Job Bag’; . On the job bag is an envelope number that is unique to your item. A ‘Claim Check’ is returned to you. This represents us having an item of yours, and it also has the envelope number that corresponds to your item. Your item is then photographed and put into our ‘To Be Assigned’ drawer, where it will remain until heading to the work-spaces.
  • Before it has reached the Goldsmith, we reviews the description on the job bag and ensures that a photo has been taken of your item. Any special requests or information is highlighted for the Goldsmith. Once we are sure this has been done, after we assign its goldsmith.
  • The majority of our repair work is done by our incredible in-house Goldsmith. On some rare occasions, your item may be sent to one of our trusted Canadian vendors for specific tasks such as stone polishing, stone matching. Once your item has been determined to go to goldsmith, it enters ‘bin’, behind all of the other jobs that were brought in ahead of yours. This is typically where our two-week
  • (Sometimes much sooner) turnaround time for repairs comes from as unfortunately goldsmith can only work so fast and the jobs brought in before yours take priority.
  • During repair work, your item will be cleaned professionally. Once the work is completed, the goldsmith goes over the entire item making sure everything is perfect. The item then heads back out from the workshop into fished section.
  • A staff then goes over the tasks that were listed on the job bag, inspects the item again, and processes the job as being completed in the computer once everything is up to standard.
  • A telephone call to the number that you have provided us or an email is one of the very last steps, and once we have contacted you or left a message, your item is assigned to its final location: the ‘Completed’ drawer. This drawer is where it will remain until you come to pick it up, and it stays in our safe outside of our store hours. When you return to get your item, we require you to bring in the ‘Claim Check’ that we gave you upon intake of your item. We then enter this ‘Claim Check’, and the location and information for your item is brought up on our computer.

As you can see, during your item’s overall time with us it goes through several quality checks . From the moment you leave your item, it is accounted for and tracked accordingly.

We greatly value and hope to maintain your trust in us.

If a piece of your jewellery is lost or stolen, your insurer will require 2–3 estimates from different jewellers to estimate its value for a claim. We offer in-house estimates, crediting back the cost of the estimate if you proceed with the claim through us.

So, you have chosen us to repair your beloved jewellery item. Firstly, Thank You! We know how important and sentimental jewellery is, and we value your trust in us.

This informative blog post is intended to answer any questions you may have about our process, and to ease any worries that you may have about leaving your item with us.

  • The first step starts with the very obvious, meeting with a staff member and discussing what work you would like to have done on your item.
  • After it has been determined what work needs to be done on your item, the staff member enters a description of your item into our computer, as well as a description of the work that needs doing. This information is added onto what we call our ‘Job Bag’; . On the job bag is an envelope number that is unique to your item. A ‘Claim Check’ is returned to you. This represents us having an item of yours, and it also has the envelope number that corresponds to your item. Your item is then photographed and put into our ‘To Be Assigned’ drawer, where it will remain until heading to the work-spaces.
  • Before it has reached the Goldsmith, we reviews the description on the job bag and ensures that a photo has been taken of your item. Any special requests or information is highlighted for the Goldsmith. Once we are sure this has been done, after we assign its goldsmith.
  • The majority of our repair work is done by our incredible in-house Goldsmith. On some rare occasions, your item may be sent to one of our trusted Canadian vendors for specific tasks such as stone polishing, stone matching. Once your item has been determined to go to goldsmith, it enters ‘bin’, behind all of the other jobs that were brought in ahead of yours. This is typically where our two-week
  • (Sometimes much sooner) turnaround time for repairs comes from as unfortunately goldsmith can only work so fast and the jobs brought in before yours take priority.
  • During repair work, your item will be cleaned professionally. Once the work is completed, the goldsmith goes over the entire item making sure everything is perfect. The item then heads back out from the workshop into fished section.
  • A staff then goes over the tasks that were listed on the job bag, inspects the item again, and processes the job as being completed in the computer once everything is up to standard.
  • A telephone call to the number that you have provided us or an email is one of the very last steps, and once we have contacted you or left a message, your item is assigned to its final location: the ‘Completed’ drawer. This drawer is where it will remain until you come to pick it up, and it stays in our safe outside of our store hours. When you return to get your item, we require you to bring in the ‘Claim Check’ that we gave you upon intake of your item. We then enter this ‘Claim Check’, and the location and information for your item is brought up on our computer.

As you can see, during your item’s overall time with us it goes through several quality checks . From the moment you leave your item, it is accounted for and tracked accordingly.

We greatly value and hope to maintain your trust in us.